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FAQs

  • Do I need to set up an account to place an order?

    Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Wonderworld. understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

    • Manage your account details, track your order status and review past purchases
    • Save your shipping details for future purchases and a faster shopping experience
    • Be informed about our latest stock, special online promotions and discounts!
    • Earn reward points with each purchase! 
     
  • How do I place an order?

    Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

  • What kind of payment methods do you accept?

    Our secure payment services allow for VISA, MasterCard & Jazz Cash to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption. This gateway will be open and active shortly.

  • How do I know if Wonderworld has received my order?

    After you place your order on the website, an acknowledgement email will be sent to you from Wonderworld to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your Account Dashboard.

  • How can I track my order?

    As soon as your order is placed, you will be mailed a tracking number with the order confirmation email. All you have to do is open your account on the Wonderworld website, and you can see your order status against that tracking number. 

  • How long will it take for my order to be delivered?

    We use Call Courier to ship to virtually any address in the world between 3 working days from the date of dispatch. Generally all orders are dispatched from our warehouse within 1 business day, except when there is a delay from the supplier. Wonderworld cannot be held responsible for delays that may occur during transit or delays from the supplier, however we shall notify you if we are aware of any foreseeable delays. Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.

  • What if an incomplete order is delivered to me?

    Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.

  • What are cookies and how do they affect me?

    In short, a cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you a uniquely personalized shopping experience as well trying to save your time.

  • I have a comment/suggestion regarding your product/service, what do I do?

    Please don’t hesitate in writing to us or contacting our Customer Care with your comments and suggestions. We highly value any and all feedback from our customers and fans!